NORDRY

Returns

NORDRY wants you to be happy with your order. Here is how returns, exchanges and cancellations work.

Return window

You may request a return within 14 days of receiving your order, provided the product is unused and in its original condition.

Exchanges

If you'd like a different product by personal preference, you're responsible for the shipping cost of the exchange. If the exchange is needed because of a NORDRY error, NORDRY covers the shipping cost.

How returns work

NORDRY covers the cost of eligible returns and provides a prepaid shipping label. Once we receive and inspect the returned product, your refund is issued and processed within 10 business days, subject to applicable legal delays.

Cancellations, lost or damaged parcels

You can cancel your order free of charge any time before it ships, with a full refund if payment was already made. If your parcel is lost or arrives damaged, contact NORDRY support and we'll take care of resolving it.

For any return, exchange or cancellation request, contact NORDRY support with your order number.